Five Star Retreat

Horrible owner states, "We're not ADA compliant"

I've never met a more rude and insensitive business owner. I arrived on the property after a 6-hour drive for my scheduled tour with the idea that I would be booking this venue for my wedding. The business manager was super sweet and gave a wonderful tour. However, halfway through our tour the owner of the property showed up and began harassing me about my ADA-certified service dog. He rudely stated that they didn't allow any pets on the property, and I politely replied explaining that he isn't considered a pet and that I could provide all legal paperwork necessary to show that he is, in fact, an official service dog. The owner proceeded to interrupt me to state "We're not ADA compliant." I was shocked at this and didn't know what to say. He went on to explain that they had issues in the past with dogs on the property, to which I began explaining my medical history and reasoning for having my officially-licensed service dog, something that I am legally protected from having to do. He again reiterated that he absolutely would not allow my service dog on his property, and that I wouldn't be able to bring him back should I choose to hold my wedding here. As a disabled person protected by the Americans with Disabilities Act, I was absolutely appalled by this unfair and downright disrespectful treatment that the owner showed me. I was heartbroken, to say the least, to be driving away from the venue that I expected to book for my wedding, in tears. If you or any member of your family is disabled, know how insensitive the owners are. I strongly recommend not booking this venue.