Renaissance Wine Garden

Poor Management

Wow. Just wow. I don’t even know where to begin. I love this venue and it was soo beautiful! But sadly my experience here with Simeen was nothing but a disappointment. I got married here on Aug. 26, 2023. My 3 month, 6 month, and 9 month payments were all wrong. In the beginning, she gave me the 25% down payment amount and so that’s what I should be paying for 6 month and 9 month, right? But in the middle of my 9 month payment she sent me a message saying the payments are wrong and had to pay even more than what she told me in the beginning when I booked the venue. She never gave me invoices. I didn’t know she sent out invoices until she mentioned something about it so I told her to send me invoices for when I paid. John was the one that came out and gave me a tour. She was supposed to but never showed up. So he told me great things about the place and he was nothing but nice to me and showed that he actually cared that I’m getting married and using his space and it was wonderful! He was telling me about the shuttle taking guests to the nearest hotels and dropping them off after the reception and then talking about the bar and what they have available. But when I talked to Simeen, the shuttle doesn’t go anywhere but there and they only have 3 beer choices and 3 wine choices to choose from. So, please don’t tell a guest one thing and then say something else completely different. And by the way, we had more beer choices and wine choices to choose from on our wedding day. When I met Simeen, we met about 3-4 times and she didn’t acknowledge me that I was there. You would think it’s your special day and you paid soo much money for this venue, that for her to not have your full attention and not respect you is just bizarre to me. She also called me Sonya and said my wedding date wrong, so that’s when you know she doesn’t have a clue what’s going on or just doesn’t pay attention. The best for last. It was raining that morning and I was freaking out about everything. I was stressed and Simeen just didn’t want to help at all. Now, in the contract it states that there is a 300 covered canopy fee for the ceremony area, but it never said anything about giving a 48hr notice. So I guess they rent out that big canopy from another vendor and they need that 48hr window to tell them and let them know. Well, I wasn’t informed about this until on the day of my wedding where I’ve been nothing but stressed already. So, they came up with little tents like these. I didn’t hate them, but it was just not what I envisioned. My photographer had to think differently now as to where to do the family photos and the bridal photos. But we eventually figured it out in the end. I’m glad we got a hold of John and he helped set those up. Simeen did nothing to solve this issue. I only saw her once at my wedding and that’s the only time I want to see her again. I don’t recommend anyone going through Simeen. I would definitely go through John since he is the owner and is actually communicative with you, responsive, and respects you.